This Refund Policy governs the terms, conditions and procedures for refunds relating to products, services and subscriptions purchased through CourseBoot. It also addresses refund requests, payment disputes, chargebacks, subscription cancellations and other financial refund matters.

The purpose of this Policy is to provide transparent rules for users, protect the platform from fraudulent activity and resolve financial disputes fairly.

This Refund Policy applies to all users who make payments or participate in CourseBoot monetization systems.

This Refund Policy forms part of the platform's overall legal framework and should be applied together with the following documents and rules.

If related documents conflict, CourseBoot reserves the right to determine how the relevant rules apply in accordance with legal compliance requirements and mandatory law.

CourseBoot may manually review every refund request, payment dispute and suspicious refund case.

The final decision concerning refunds, chargebacks and refund eligibility is made by CourseBoot in accordance with internal anti-fraud procedures, payment provider rules and legal compliance requirements.

CourseBoot provides a refund option for most courses under a seven-day refund policy where the request satisfies this Refund Policy.

This refund option applies only to one-time course purchases and does not automatically apply to subscriptions, certificates or special enterprise agreements.

A user may request a refund within seven calendar days from the course purchase date.

After that period, CourseBoot may reject the request unless the platform determines otherwise.

CourseBoot may review exceptional cases individually.

A course refund may be approved only where the following conditions are satisfied.

CourseBoot evaluates the level of course usage through internal monitoring systems.

CourseBoot may reject a refund request in the following circumstances.

Anti-abuse measures may be applied without prior notice.

CourseBoot may manually review all course refund requests and take the following actions.

The final decision is made by CourseBoot.

An approved refund may be provided through one of the following methods.

CourseBoot determines the refund method after considering payment provider rules, transaction history and fraud prevention requirements.

Subscriptions purchased through CourseBoot are generally non-refundable unless separate terms, a special offer or a platform decision expressly provides otherwise.

By subscribing, the user accepts recurring billing and automatic renewal terms for the applicable service.

Subscription products may include the following models.

After activation, CourseBoot or the relevant payment provider may automatically charge the selected payment method according to the billing cycle unless the user cancels before the next renewal date.

A user may cancel a subscription at any time through account settings or an official support request.

Access remains available until the end of the already paid subscription period.

Once an active subscription period begins, the current billing cycle is generally non-refundable.

Exceptions are possible only after a platform-approved refund review.

In exceptional cases, CourseBoot may consider a subscription refund for the following reasons.

Such cases are reviewed manually, and CourseBoot makes the final decision.

Repeated cancellation abuse, chargeback manipulation or payment fraud may lead to the following consequences.

Certificates, completion certificates and verification documents are subject to separate refund rules.

No refund is provided after a certificate has been issued.

After a certificate has been generated, issued, opened, downloaded or used for verification, the digital service is considered fully provided and is non-refundable.

CourseBoot uses internal systems to identify and prevent the following behavior.

Where abuse is detected, CourseBoot may reject a refund, revoke the certificate, suspend account access or initiate a compliance review.

CourseBoot independently makes all decisions concerning certificate refunds, abuse prevention and certification disputes in accordance with internal compliance procedures and legal requirements.

For chargebacks, payment disputes or disputed transactions, CourseBoot may conduct additional verification of transactions, user activity and compliance with platform rules.

These rules apply to the following transaction categories.

A chargeback is a forced refund initiated through a bank or payment provider without prior approval from CourseBoot.

Abuse of chargebacks is treated as a serious violation of the Terms of Use.

For disputes involving Stripe, PayPal, cryptocurrency processors or bank transfers, CourseBoot may take the following actions.

The duration of dispute resolution depends on the rules of the relevant payment provider.

CourseBoot uses fraud prevention systems to identify the following activity.

Restrictions may be applied without prior notice where risk indicators are detected.

To protect the creator ecosystem and payment systems, CourseBoot may apply the following temporary measures.

These measures may remain in effect until manual review or legal compliance verification is completed.

CourseBoot independently makes the final decision concerning chargebacks, disputes, fraud reviews and account restrictions based on internal security procedures, provider rules and legal requirements.

Refunds, chargebacks and financial disputes directly affect creator revenue and payout amounts.

Creator revenue consists only of payments that are confirmed, completed and no longer subject to dispute or refund review.

When a student receives a refund, CourseBoot may apply the following creator revenue adjustments.

CourseBoot may perform these adjustments automatically.

Where a refunded sale was generated through an affiliate or partner system, CourseBoot may apply the following adjustments.

Commission eligibility is recalculated using the actual status of the sale to prevent payout abuse.

Internal systems monitor for the following behavior.

Restrictions may be applied without prior notice where such behavior is detected.

To maintain financial stability, CourseBoot may take the following actions.

These measures may apply where there are reasonable grounds to believe that creator activity violates the Terms of Use, this Refund Policy or anti-fraud procedures.

CourseBoot independently makes the final decision concerning revenue adjustments, payout recalculations and affiliate reversals. The decision is binding on the creator unless applicable law provides otherwise.

CourseBoot applies internal anti-fraud and abuse prevention procedures to protect the platform, creator ecosystem, affiliate systems, payment security and fair distribution of payouts.

Attempts to manipulate refunds, creator payouts or affiliate commissions are treated as serious platform violations.

CourseBoot may take the following review and verification actions.

These actions may be taken without prior notice where suspicious activity is detected.

Where abuse is detected, CourseBoot may take the following actions.

CourseBoot is not required to approve a refund where reasonable grounds indicate that the request is abusive.

CourseBoot independently makes the final decision concerning abuse detection, refund rejection, payout cancellation and account restrictions under internal anti-fraud and legal compliance procedures.

Where a refund is approved, CourseBoot determines the refund method in accordance with payment provider rules, transaction type, original payment method and internal refund procedures.

The refund processing method may be determined on a case-by-case basis.

Approved refunds may be processed using the following methods.

In most cases, CourseBoot sends the refund to the same payment method used for the purchase.

Where a refund to the original method is impossible because of technical, legal or provider limitations, CourseBoot may offer another method.

In some cases, CourseBoot may issue a refund as platform credits that may be used for future purchases.

Bank transfer refunds are used only in exceptional cases where other methods are unavailable or technically impossible. Such cases require manual review and additional verification.

The actual time required for funds to be credited depends on the following factors.

CourseBoot is not responsible for delays caused by third-party payment providers or banks.

After a refund request is submitted, CourseBoot may manually review user activity, payment history, course consumption and compliance with refund conditions.

The review period may be extended for the following reasons.

After CourseBoot approves a refund, the actual transfer depends on the rules and processing times of the relevant provider and banking system.

The time required for funds to appear may vary according to the user's country, bank and payment provider procedures.

CourseBoot is not responsible for delays outside its direct control.

In such cases, the processing period may be extended without separate prior notice.

CourseBoot determines review, payout release and refund completion periods in accordance with internal security procedures, payment provider rules and legal compliance requirements.

Refund requests, payment disputes, chargebacks and suspicious transactions may be manually reviewed. CourseBoot may verify the following information.

Verification may occur without prior notice to the user.

CourseBoot independently makes the final decision concerning the following matters.

CourseBoot is not required to approve every refund request, including a request submitted within the standard period, where the following circumstances apply.

To protect the creator ecosystem and business operations, CourseBoot may take the following actions.

These measures may apply where reasonable grounds indicate a violation of the Terms of Use or internal anti-fraud procedures.

Refund and financial dispute decisions are made in accordance with the following legal and operational requirements.

CourseBoot's final decision is binding unless applicable law or a competent Estonian court expressly provides otherwise.

This Refund Policy and all legal relations arising from refund requests, payment disputes, chargebacks, creator payouts and other financial transactions through CourseBoot are governed by and interpreted under Estonian law, regardless of conflict-of-law rules in other jurisdictions.

All disputes, claims, payment disputes and legal complaints arising from refunds, chargebacks, payout restrictions or this Refund Policy are subject exclusively to the competent courts of Estonia unless mandatory applicable law expressly provides otherwise.

CourseBoot may continue applying internal fraud prevention procedures, payout holds, refund restrictions, account limitations and compliance measures until final legal resolution in order to protect the platform, creator ecosystem, payment security and business operations.

By using CourseBoot, the user agrees that legal matters relating to refunds, payments, chargebacks and creator monetization are resolved under Estonian law and within Estonian jurisdiction.

For questions concerning refund requests, payment disputes, chargebacks, subscription cancellations, creator payouts or other financial matters, users should contact CourseBoot through its official contact channel.

Refund requests, payment verification, payout reviews and fraud disputes are processed only through CourseBoot's official communication channels.

CourseBoot may determine the review period, refund verification procedure and need for additional verification based on the following factors.